Costumer Satisfaction Survey

Dear Customer...


This survey is made to serve you better, thank you for time.
 
Survay
   
Company Name / Job Title
Name of the Authorised Person
Job Title
E-Mail Adress
 
  1- How long have you been working with us?:
Shorter than 1 year   1-3 years    3-5 years more than 5 years
 
  2- Which Seyyah Logistics services are you using?
International land transportation
Sea Transportation
Air Transportation
Warehousing
Customs Brokerage / Agency
Cargo Services
Insurance Services
 
  3- Can you communicate with your customer representative easily?
Yes   No    Partially
 
  4- Please explain why if you answered “No / Partially” for the question 3.
 
  5- When you have a problem, do you think your customer representative is adaquate for the situation?
Yes    No    Partially
 
  6- Do you think your customer representative's knowledge and education is sufficent?
Very Good   Good    Poor    Very Poor
 
  7- Can you reach your customer representative out of working time?
Yes    No Partially
 
  8- When you have any problems, do you think your customer representative has sufficent knowledge?
Yes    No
 
  9- In what periods you want our customer representative to visit you?
Every Week Once In 15 Days Once A Month Once In 2Months
 
  10- Will you feel satisfied with a call even if you don't have any orders?
Yes    No
 
  11- What type of communication you want to contact?
Phone    Fax    E-Mail
 
  12- Which reports do your customer representative sends you?
Agency Annoucement Form
Order State Report
Loading Annoucement
Approximate Arrival Annoucement
Arrival Annoucement 
 
13- Which communication types you want for the reports indicated in question 12?
Fax    E-Mail
 

14- Can your orders be loaded without delay after they get ready?
Yes    No Partially
 
15- Do you get any annoucements if there is an order loading delay?
Yes    No Partially
 
16- Do you get annoucements on time when our trucks arrive in Turkey?
Yes    No    Partially

17- Do your documents and freight invoices about your equipments arrive on time?
Yes    No    Partially
 
18- Do you think there is enough time from the time of installation until the time they arrive?
Yes    No    Partially
 
19- What are your opinions about Seyyah Logistics comparison to the other companies on transportation business?
 
20- Please express your advices.
Yes    No    Partially
 
21-Do you want to get annoucements about the improvements of Seyyah Group and Seyyah Logistics?
Yes    No